About this job
Description
The Credit & Collection Representative 2 makes outbound calls and receive inbound calls from members to obtain a form of payment for current and past orders. The Credit & Collection Representative 2 processes credit card transactions and resolves credit card declines. The Credit & Collection Representative reads ledgers and review member’s billing information. Performs computations. Typically works on semi-routine assignments as needed.
Responsibilities
The Credit & Collection Representative 2 makes outbound calls and receive inbound calls from members to obtain a form of payment for current and past orders. Authorizes release of orders within established company guidelines and up to a pre-specified dollar amount. Identifies and collects overdue accounts to minimize outstanding debts. Performs research and resolution for members regarding their member accounts via the phone. Assists members in making payments for past due balances. Set up Credit Card Accounts for recurring payments. Corrects any payment problems relating to members plan. Performs a reminder of payment call for recovery of past due copays via phone. Decisions are typically focused on interpretation of area/department policy. Works within defined parameters to identify payment options and quality standards, but has some latitude over , and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
- 1+ years of call center experience
- De-escalation skills
- Comfortable with being in a seated roll in front of a computer for extended periods of time
- Aptitude for quickly learning new systems and processes
- Excellent written and verbal communication skills
- Comprehensive knowledge of Microsoft Word and Excel
- Availability to work Overtime during increased Workload Cycles
- Must reside within 50 miles of Irving, TX
Preferred Qualifications
- Prior experience in the finance field
- Bachelor’s degree in a related field
Additional Information
If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours
40
Humana is at the nexus of the innovation taking place within healthcare. Broadly speaking, we are one of the most active participants in the sector. This is an exciting company headquartered in a city with an excellent quality of life!
Director, Corporate Development and Venture Capital
I looked for the opportunity for growth and stability and I found it here.
Manager, Software Engineering Strategic HR Systems
Humana has really helped my sense of belonging because I feel part of the team.
Senior Consumer Experience Professional
I chose to work at Humana because I heard a lot of great things about the company. It’s a very accommodating place and I enjoy working here.
Inbound Contact Representative
The best part of this company is the commitment to associates, which naturally leads to commitment to members.
Medical Director, Mid-South
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Humana Health and Safety Policy
Humana and its subsidiaries will require full vaccination for associates and select contractors who conduct work outside of their home on behalf of Humana. This applies to those who work within our facilities; interact directly with members and patients; attend in-person meetings or trainings; and/or represent Humana at events or volunteer activities. Medical and religious exemptions will be available, and this policy will not supersede state or local laws. Learn more
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