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Description

The Senior Guidance Centers Professional assumes broad responsibility for a defined geographic region containing patient care clinics. The Senior Guidance Centers Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Guidance Centers Professional is responsible for financial performance, clinic operations, patient attraction/growth and retention, utilization management, clinic margin performance and cost control initiatives. Develops and maintains innovative partnership opportunities with primary care practices, grows the managed service business, optimizes the network and develops strategic relationships with health plan payers in the market. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

               

Required Qualifications

  • Bachelor's Degree or equivalent experience

  • 5+ years of demonstrated people leadership experience

  • 3+ years in customer/member facing roles

  • Demonstrated record of achieving performance goals and objectives

  • Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives

  • Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations

  • Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations

  • Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners

  • Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Ability to travel overnight up to 50% of the time

Preferred Qualifications

  • Retail/hospitality experience

  • Bilingual Spanish/English

Scheduled Weekly Hours

40

Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

Humana Safety and Security
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request.

California Residents
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Our Values

At Humana, passion fuels our power, our purpose, and our people. We are a diverse team who thinks big and are dedicated to improving the health and well-being of our members, associates, communities, and planet.

Inspire health

Inspire health

Cultivate uniqueness

Cultivate uniqueness

Rethink routine

Rethink routine

Pioneer simplicity

Pioneer simplicity

Thrive together

Thrive together

Upcoming Clinical Events

Group of people checking something on IPAD

Hiring Clinical 1

August 25, 2020 @ 8:00 am - 5:00 pm

Louisville, KY

Group of people checking something on IPAD

Hiring clinical

August 25, 2020 @ 8:00 am - 5:00 pm

Louisville, KY

View all events

Our Hiring Process

Apply online
To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.

Next Step
If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.

A hiring manager interview
After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.

Offer from Humana
If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

Onboarding
If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.

A man welcoming two visitors to the Studio H office. Close-up of green exercise ball. Blue diamond pattern. A professional man and woman working together at a computer.A man welcoming two visitors to the Studio H office. Close-up of green exercise ball. Blue diamond pattern. A professional man and woman working together at a computer.